Frequently Asked Questions

Hobby Rewards, launched in November 2022, is our way of giving something back to say thank you for our customer's enduring loyalty and support. One programme for all Hornby Hobbies brands that have been household names for generations of passionate hobbyists; Hornby, Scalextric, Airfix, Corgi, Humbrol, Pocher, Bassett-Lowke, Rivarossi, Lima, Jouef, Electrotren and Arnold. It is available to customers in the UK, EU and USA.

Hobby Rewards is free and easy to join.

If you already have a Hornby Hobbies account online, for any of our websites, simply log in, go to your account page and click on the Hobby Rewards link in the navigation, and click to join!

If you're new to any of the Hornby Hobbies brands, it's even easier- just be sure to click the check box where prompted to join Hobby Rewards as part of the "Create and Account" form.

Let us know if you need any help- our Customer Services team are happy to help create an account for you. You can reach them on 01843 233502 (Monday – Wednesday 9am - 5pm, Thursday – Friday: 9am – 3pm).

Once you have joined Hobby Rewards, you start earning points on every purchases on any of our websites. Depending on the currency of your purchases, you will earn 10 points for every £1, $1 or €1 spent. Points earned from a purchase will be available on your account to spend 21 working days after receipt of your product.

From time to time, you'll also be able to bank bonus points by purchasing selected products during points promotion weeks or taking part in points incentivised activities, which we will let you know about by email, so please do keep an eye out for those.

Each point is worth 1 pence or 1 cent, depending on your chosen currency. For example, a £75 purchase will earn you 750 points, which can then be redeemed for £7.50 off a future purchase. You will effectively earn 10% back in points on any purchase they make.

Points earned for in-stock purchases will appear as pending until the end of our 14-working day return period. Pending points will become active after this time. Should you choose to return any items in your order, the pending points will be withdrawn. Points earned on pre-orders will also show as pending in your account. These points cannot be used until they become active, 14 working days after receipt of the relevant product.

Points can be redeemed against any purchase on any of our websites. You will be advised of your current active points balance on the payment page of our checkout, at which point you can choose whether to use your points towards your purchase. You’ll also be able to spend points on non-Hornby Hobbies purchases and activities. When these become available, the use of points for these will be detailed in your Hobby Rewards account area.

Points earned from a purchase will be available on your account to spend 14 working days after you have received your product. Points earned for other additional activities, such as completing a questionnaire, will be immediately available in your account.

Details on your active and pending points, as well as any exclusive offers and promotions, are detailed in your Hobby Rewards account after you have signed in.

You will earn points on any pre-orders. These will become active 14 working days after receipt of your product. During the wait for delivery of your pre-order, these points will appear as pending. You can also redeem any existing points on the purchase of your pre-order. The value of any points redeemed will be deducted from the price of your purchase and the reduced cost will be subsequently deducted from your bank account when we receive and dispatch the product. If you choose to cancel your pre-order prior to receiving your product, you will lose any points redeemed against that purchase.

If your Hobby Rewards account is inactive for 24 months, the account will close and any points held against that account will expire. We will email you prior to that happening though. Your Hobby Rewards account will be considered inactive if there have been no points earned or redeemed within the 24-month period.

Details of redemption details for all non-Hornby Hobbies purchases are detailed on the relevant page in your Hobby Rewards account. In most instances, we will email you redemption details following a claim against an offer or discount through the account.

If you have any problems or questions, you can contact our Customer Service team on 01843 233502 (Monday – Wednesday 9am - 5pm, Thursday – Friday: 9am – 3pm).

Hobby Rewards, launched in November 2022, is our way of giving something back to say thank you for our customer's enduring loyalty and support. One programme for all Hornby Hobbies brands that have been household names for generations of passionate hobbyists; Hornby, Scalextric, Airfix, Corgi, Humbrol, Pocher, Bassett-Lowke, Rivarossi, Lima, Jouef, Electrotren and Arnold. It is available to customers in the UK, EU and USA.